Privacy Notice
Privacy - Security - Your Information. Respects your privacy


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We will not give any information about you to others without your express permission.
Our site uses forms in which you give us contact information (your name, address, daytime telephone number, and email address) so you can place orders, request information and support, and make product suggestions etc. We will then create an account number for you and if you choose to order from us using a credit card, we will collect your credit card number and expiration date. If you contact us for support, we will keep an internal record of what support was given. We use your customer information only when it will be important for us to contact you regarding functionality changes to our products, our web site, new products & services, and special offers we think you'll find valuable. If you would rather not receive this information, please un-check the newsletter option.

We use information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our Web site. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

Our site sometimes uses cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don't have to login each time you visit our site. They are linked to your customer number which is associated with the information in your account.

This site also contains links to other sites. Unfortunately is not responsible for the privacy practices or the content of such Web sites.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Updating Your Information

As a customer of, you may alter your customer information or opt-out of receiving communications from us at any time. We have the following options for changing and modifying your customer information.

  1. You may send a message via the Contact Us page and we will be in touch.
  2. You may visit your online account area at the following URL:
  3. You may send mail to: - Services.
    Attn: Bernadette
    at the following postal address:
    14 Piper Street.
    NSW 2849

Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will only be shared with third parties with your explicit permission.

Only If We Have To

As stated previously in this policy, we will not share your personal information except when we are required by law unless we have given you notice and choice, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site.

Changes in Our Practices

If we make material changes to our information handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 14 days prior to their implementation or notify you directly via email. Minor changes will be immediately effective upon reposting to this privacy policy on the Web site.

Service Provider

We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.


If a user elects to use our referral service for informing a friend about our site or products, we ask them for the friend's name and email address. will automatically send the friend a one-time email inviting them to visit the site. stores this information for the sole purpose of sending this one-time email. The friend may contact via the Contact Us page to request the removal of this information from our database.

What Happens to my Personal Information if I Terminate my Account?

When Your account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to resolve disputes or enforce our agreements. After such time all information will be deleted from our records.

What does PCI Compliance mean and how does it keep me safe?

The Payment Card Industry Data Security Standard (PCI DSS) is a robust and comprehensive set of requirements designed to ensure that a company's process for storing or transmitting credit card information involves the highest level of security and ensures the safe handling of cardholder information at every step of the buying process. This is a standard set by the major credit card companies.

We take security seriously: has undergone very stringent testing by third party sources, has passed PCI compliancy and maintains a safe ordering and browsing environment for our customers. This is not an easy standard to achieve and takes many hours of work and personnel resources to make our store PCI compliant. It's not a one time event's an ongoing process to make sure we hold the highest standards at all times.

PCI compliance goes far beyond website functionality and security as well. Security is looked at in all aspects both online and offline: How a customer service representative takes credit card information over the phone, how secure our server room is, who can access information, how an online transaction is processed and much more. We take every precaution and follow these strict standards to keep your data safe.

Contacting the Web Site

If you have any questions about our privacy statement, the practices of this site, or your dealings with this Web site, please contact us in writing at:
ATTN: Bernadette - Service
14 Piper Street.
NSW 2849

Or via the Contact Us page.

Revised: 10:19 AM 16/12/2018
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